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Reference Management Tool - EndNote 21: FAQs

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EndNote FAQs

Check out more FAQs from the EndNote Official Support.

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EndNote 21 is compatible with desktop libraries created in EndNote X9.3 and later versions. You can open and use those libraries in EndNote 21 seamlessly.

However, to use libraries created with EndNote X9.2 or earlier versions in EndNote 21, you will need to convert them to the EndNote X9.3 or later format first. See the steps below:

  • Select File, then Open Library
  • Choose the old EndNote library file you wish to convert
  • Click Open

This method allows you to create a new compatible library while leaving the original library unchanged. For more details about compatibility issue, please refer to this page.

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Activate CWYW Add-in in Word

  1. Select File, then More...
  2. Choose Options
  3. Go to Add-ins tab:
    • Select Word Add-ins from the pull down list under 'Manage' options at the bottom, and then click Go
    • Tick the box for EndNote Cwyw.dotm
    • Click OK

If the EndNote tab is still missing after these steps, please try:

  1. Uninstall Microsoft Word and EndNote
  2. Reinstall Microsoft 365 from ITSC website
  3. Reinstall EndNote 21
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You may try the Import function in EndNote:

  1. Click File on the menu bar in the top left of the EndNote library
  2. Select Import
  3. Click File
  4. Set the import options, then click Import:
    • Import File : Find and upload the RIS file from your local computer
    • Import Option : Select Reference Manager (RIS)
Export an item
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    You can find other citation styles from the EndNote Library

  1. Double-click a reference
  2. You will see a citation preview panel on the bottom-right
  3. Choose Select Another Style... to browse and search for citation style, then click Choose

    4. With this, the newly added citation style should now appear in the pull-down menu in MS Word.

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Please note that the tags feature is only available in the EndNote 21 desktop version and it is not supported in EndNote Web / Online Classic interface.

You can find more information about organizing your references by tags in the EndNote 21 desktop here.

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Please note that EndNote Web for EndNote 21 does not support the sharing function for a group of references. However, you can still retrieve the shared references through EndNote Online Classic by following the provided instructions during the sharing process.

EndNote Support

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Reach out to EndNote Official Support for more FAQs and assistance!

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