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Support for Online Learning and Teaching: FAQs


  1. Opening Hours
  2. Login
  3. Special Arrangement for Limited Library Services During COVID-19
  4. Off-Campus Access to E-Resources
  5. Renewal

1. Opening Hours

Q: What are the opening hours of the Library?
A: Opening hours can be found on our website. URL:


2. Login

Q: What is my login ID and password for library services?
A: Click here for details.


3. Special Arrangement for Library Services During COVID-19

Q: Will my overdue fines be waived during this period?
A: Due to the pandemic, except for Course Reserve, items on short loan or recalled, HKALL and ILL, all fines incurred from 29 January to 31 December 2020 will be waived.


4. Off-Campus Access to E-Resources

Q: Do I need to apply an account for Easy Access?
A: No application is required for current CUHK staff and students; Alumni and retired members are required to apply for Digital Library Service for Alumni and Digital Library Service for CUHK Retirees respectively.

Q: What should I set up or install for Easy Access?
A: No, you have nothing to set up or install on your PC.

Q: Will I be prompted for login if I am using campus network or using the PCs inside the University Library?
A: Except special cases, if you are on CUHK campus and click on the Easy Access URL, you will be directed to the requested e-resource directly.

Q: Why my session was locked?
A: Currently each user can open up to 2 simultaneous sessions for each account. When this limit is reached, one of the previous sessions will be automatically locked.

Q: What is "cookie"?
A: Licence agreements of e-resources require that access be extended only to authorized users. Once you have been validated by this system, a "cookie" is sent to your browser as an ongoing indication of your authorization to access these databases. It will only need to be set once during login.  If you are using a personal firewall, you may need to change its configuration to allow the required cookie to be set. As you access these resources, they may also use cookies. Your ability to use those databases may depend on whether or not the browser you re using allows those cookies to be set.

Q: How to exit Easy Access?
A: Close all your Internet browser windows and you will be automatically logged off or else other people can use your session.


5. Renewal

Q: How do I renew a borrowed item?
A: Click here for details.

For more FAQ’s please visit Help.